 The
Knoxville Area Chapter of the American Red
Cross has been named one of the highest-
performing chapters in the United States by the
national American Red Cross, headquartered in
Washington, D.C.
Only 90 out of 756 U.S. Red Cross chapters
received the designation of being named a
"high-performing chapter."
Photo: Knoxville Area Red Cross Chapter
Executive Boyd
Romines (left) and Chair-elect Missy
Wallen (right) receive
the Highly Performing Chapter Award
from Acting National
Red Cross CEO Mary Elcano.
Chapters were graded on a comprehensive set of 47 performance
criteria as part of the Red Cross Chapter
Performance Standards system. High scores
in all areas of the evaluation are required to receive
the honor.
Among the performance standards in which the chapter
excelled are:
• Achieving and maintaining proven disaster
readiness and response capability to serve the
• community
• Training significant percentages of people
in CPR, First Aid and other safety courses
• Ensuring strong efficiency in use of donated
dollars, with emphasis on program expenditures
• Achieving high levels of customer satisfaction,
as demonstrated through ongoing client surveys
"This outstanding achievement is the result of the hard
work of our 19 employees and more than 1,900
volunteers, who consistently deliver the highest levels
of service to those in need" said Allan Cox, chapter
chairman. "All of us who are part of the Knoxville Area
Chapter are extremely pleased to receive this award."
In 2007, the 10-county region of the Knoxville Area
Chapter provided relief to 247 families following local
house
and apartment fires, trained over 30,000 people in
one or more lifesaving course, provided emergency
communications for over 800 military personnel and
their loved ones and did much more while spending over
88
cents of every dollar on programs and services.
In November 2005, Red Cross was selected as a "Best-Practice
Partner" by the American Productivity and
Quality Center (APQC), for the Chapter Performance
Standards system itself, which was formally recognized
as
a best practice for both non-profit and for-profit
corporations. The APQC is a not-for-profit organization
which
has specialized in benchmarking and identifying business-related
best practices for nearly 30 years.
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