Service Delivery Site Management (ARC
3081-40)
The Service Delivery Site Management course
is instructor-led and is approximately 12 hours and 45
minutes in length. Participation in this course will prepare
Red Cross employees and volunteers to establish, operate,
monitor, and close a service delivery site and to meet
the needs of disaster clients in a timely and cost-effective
manner.
Successful completion of the course is one of the requirements
needed to work within Operations Management.
This advanced course will provide the skills and the
tools necessary to start, maintain, and close a service
delivery site within the context of a broader disaster
relief operation.
Within the Operations Management curriculum, this is
the second course and follows Fundamentals of
Chapter Disaster Operations Management .
Upon completion of this course, participants will be
able to:
- Manage the delivery of service to disaster clients,
make interventions as
appropriate and meet the needs of the clients as well
as the needs of the disaster
workers, using the five Key Management and Supervisory
Responsibilities.
- Identify and acquire, with guidance from Material
Support Services, the facilities,
materials and human resources necessary to make all service
delivery sites
operational.
- Establish and maintain a daily administrative routine,
including the production and
analysis of required reports.
- Close all facilities and scale down services so all
resources (financial, human and
material) are accounted for and there is no disruption
of serviceā?"all within the
context of the disaster relief operation scaling down
plan.
- Identify the different types of service delivery sites
and the challenges each one
poses, and explain the manager's role in meeting each
challenge.
Prerequisites:
Completion of courses Supervision
in Disaster and Fundamentals
of Chapter Disaster Operations Management.
In addition, participants must be ranked and must have
served as a supervisor in any DSHR group in a service
delivery site on at least one multi-chapter disaster relief
operation OR must be a director of a chapter's disaster
program with experience at a service delivery site.
