Collaborating to Ensure Effective Service Delivery (ARC
3089-4)
The Collaborating to Ensure Effective Service Delivery
(ARC 3089-4) course is
designed to prepare Red Cross employees and volunteers
to establish collaborative
relationships that contribute to coordinated disaster
response and help to ensure
inclusive and effective service delivery.
This two-day course consists of a series of brief presentations
and interactive
discussions with workbook and small table-group based
activities. Participants in this
course will gain a practical understanding of what a liaison
is and what a liaison does—
how they collaborate with diverse internal and external
stakeholders to ensure effective
service delivery in a manner that yields community trust
in, appreciation for and goodwill
toward the American Red Cross.
Prerequisites Required:
• Fulfilling
Our Mission: Translating Your Compassion into Community
Action
Familiarity with:
• Red Cross programs and services and how they support
service
delivery.
Recommended:
• Community
Services Overview
• Client Casework:
Providing Emergency Assistance
• Working With Total Diversity (A1502)
• Additional basic-level disaster training courses
• Experience working with a Red Cross chapter, community
and labor
organizations, government agencies and/or diverse populations.
Given the purpose, objectives and subsequent design of
this course,
training and experience beyond what is required for this
course is
recommended. This training requires a collaborative learning
environment
where both participants and instructors must draw upon
their knowledge of
and/or experience in Red Cross disaster service delivery.
Without this
knowledge or experience participants and the instructor
may find some of
the discussions and activities challenging and lacking
in necessary
relevance and learning impact.
