Emergency Operations Center/Incident Command Liaison
ARC 3089-5,

Government and emergency management settings are specialized
environments where critical operational decisions that support a disaster
response are made. Therefore, the importance of our relationships with
government and emergency management partners and our ability to staff
local and state incident command posts and emergency operations
centers with competent Red Cross personnel is a high priority for our
organization.

Because the consequences of our ability to manage these relationships
and serve our partners can have significant and high profile ramifications,
government and emergency management assignment settings require a
special cadre of knowledgeable disaster workers, who understand the
inner workings of both a government and Red Cross disaster response.

The purpose of this basic Disaster Services course is to prepare Red
Cross volunteers and employees who will be assigned to government and
emergency settings to work collaboratively with Red Cross partners,
helping to ensure a coordinated response that results in effective service
delivery.

Prerequisites Required
Collaborating to Ensure Effective Service Delivery
• Sufficient operations knowledge and experience to provide a functional
understanding of the concepts, principles and procedures associated
with disaster assessment, sheltering, feeding, the provision of individual
assistance and the basics of operations management needed to
adequately participate in the discussions and activities contained in this
course.

Recommended
Participants will benefit from having completed the following Federal
Emergency Management Agency independent study courses prior to taking
this course:
• IS-1 Emergency Manager: An Orientation to the Position
• IS-100 Introduction to the Incident Command System
• IS-650 Building Partnerships with Tribal Governments
• IS-700 National Incident Management System
• IS-800 National Response Plan

This one-day course contains approximately 6.5 hours of instruction, two
15-minute breaks and a one-hour lunch (at the instructor’s discretion) to
comprise an 8-hour day. Full attendance of the entire course is required.

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